Terms and conditions of use

General information

The owner of the online store at https://www.kegel-aj.com is Kegel A.J. a.s. owned by Anna and Juliusz Kegel, running their own business with headquarters in Wysogotowo 62-081, ul. Kamienna 16, phone: 61 662 59 82, 607 580 730, 732 052 021 NIP: PL7792290743, REGON: 300359306.

The online store conducts retail and wholesale sales via the Internet. Orders in the online store can be placed 24 hours a day. All products offered in the store are new, free from physical and legal defects, and have been legally placed on the market.

All prices given on websites are gross prices (including VAT). The price at the product is binding for the parties to the transaction. This does not apply to Customers who have a VAT NIP, which are subject to net prices (WDT). We issue VAT invoices or receipts for all goods sold in our store.

The information on the store's website does not constitute an offer within the meaning of the Civil Code. By placing an order using the mechanisms available on the store's websites, the customer submits an offer to buy a specific product under the conditions specified in the product description. The moment of conclusion of the purchase and sale agreement takes place during the written confirmation of receipt of the goods by the customer on the consignment note.

Regulations define the rules of shopping in the store. Placing an order is tantamount to consent to all provisions and information contained in the regulations.

Payments

We accept the following payment methods:

Prepay to a bank account

Pay Pal

Payment on delivery - by cash to the courier or postman

Cash or payment card at the company's office

Settlement of transactions by credit card and e-transfer is carried out via Przelewy24

Shipping

We deliver the ordered goods only by post and courier. The parcel must be checked in the presence of the courier.

In case of damage to the contents of the shipment, a report should be made, which is the only basis for the complaint.

Shipments are delivered by the courier company from the moment of sending the next business day.

By post, delivery time is extended to several days, foreign shipments to about a week.

In the case of prepayment to the account, the time of shipment is extended by the time of the transfer.

The buyer covers the delivery costs specified in the transport price list. The cost of shipping is always given to the e-mail after receiving the order and we add this value in your order (my account - order history). You can also get information about the cost of shipping before placing an order.

Terms of warranty and complaint

The warranty repair does not cover the activities provided for in the user's manual or installation, which the user is required to perform on his own and at his own expense.

The warranty covers hardware defects that occur during normal operation or caused by manufacturing defects and does not apply to consumables or other accessories.

The warranty does not cover any mechanical damage (cracks, breakage of parts, torn wires, etc.) and damage caused by careless or improper use.

Complaints can only be made by the ordering party.

The goods purchased in the store may be advertised subject to the terms and conditions of complaints specified in the applicable law, if it has defects, constituting its non-compliance with the concluded sales contract. Complaints can be submitted in person at the company's headquarters or via mail by returning the goods with full equipment, along with a complaint form and proof of purchase, to the following address: Kegel A.J. s.c., 62-081 Wysogotowo, ul. Kamienna 16, with the note "Complaint". The customer will receive information on the method of processing the complaint within 14 days from the date of receipt by the store of the parcel containing the advertised goods.

All information regarding the complaint will be directed to the e-mail address provided in the complaint form. The status of complaints and additional questions can be sent directly to the e-mail address: [email protected]

Return and exchange of goods

Pursuant to the Act on Consumer Rights of 30 May 2014 (Journal of Laws of 2014, item 827, as amended), a consumer who has concluded a distance contract may, within 14 calendar days, withdraw from it without giving a reason. For this purpose, it is necessary to send a statement on withdrawal from the contract.

Return of the item by the consumer should take place immediately, no later than within 14 calendar days from the date of sending the statement, as well as the return of funds by the seller.

The seller may refrain from returning the funds until receipt of the item.

The contract is considered void and the consumer is liable for a decrease in the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of things.

A natural person who performs a legal act not directly related to his business or professional activity is considered to be a consumer. The refund rules described here do not apply to companies. If the order has been completed for a company, it is not possible to return the goods on the basis of the above-mentioned Act.

Protection of personal data

Personal data will be processed in order to:

Take actions related to the establishment of a leasing contract for products offered by the company

Take action related to the acceptance and implementation of the contract

For marketing activities

Conducting surveys

Preparing offers for individual products

Investigating or securing claims

Provision of maintenance services

Providing the customer with information about changes in the assortment, regulations, costs, change of address, information related to complaints to the e-mail address (e-mail)

Analyzes and preferences in order to create a personalized and fully customized service or offer

Direct marketing of products (which can be implemented through contact via SMS, MMS and e-mail)

The period of personal data processing

The data will be stored for the duration of the order (components: order acceptance, booking, implementation, sending the product, duration of the guarantee for security)

For the period from the conclusion of the contract to the end of the warranty period, and after its expiry for the period necessary to handle the complaint of the item, after-sales customer service, security and handling any claims against Kegel A.J. a.s.

For a period lasting from the conclusion of the contract to the cancellation for the purpose of marketing activities (the customer has the opportunity to file an objection to the storage of personal data)

During the period that obliges the administrator to fulfill the right obligation resulting from the m.i.n. from tax or accounting regulations

  • The right of the data subject:
  • The right to access information about personal data being processed by Kegel A.J. a.s.
  • The right to change your personal data
  • The right to request the deletion of your personal data
  • The right to request the Administrator to limit the processing of personal data
  • The right to rectify personal data
  • The right to withdraw consent to the processing of personal data at any time
  • The right to bring a complaint to the competent authority related to the current law due to alleged infringements of the GDPR.

Data recipient categories

Leasing companies, banks, postal operators, courier companies, business information offices, a company providing accounting services, OGICOM, payment terminal operators.